here it is

Aug. 5‘10

Almost all companies today, regardless of size, face unique technical problems and challenges that they are unable to solve internally. Sometimes this causes wasted time or resources, and sometimes it hinders the ability to effectively communicate. That being said, here are some time savers and problem solvers we’ve come up with lately.

Google Maps is an extremely powerful application, assuming you know how to harness its power like we do. Recently, Mindspace incorporated Google Maps into a website to show automotive shops that matched a user’s search criteria. We also customized the map to automatically update exact location and ZIP code while centering and scaling itself to the search results.

Many companies today have Twitter and Facebook accounts. Mindspace has incorporated and automated Twitter and Facebook posts and feeds in many ways, thus saving time and keeping the content pipeline full. And if you need a custom Facebook presence, our design department will ensure your branding is presented well within the social media giant.

Often, clients find themselves using a SaaS (Software as a Service) like Vertical Response, Salesforce or the like. However, truly taking advantage of those types of products requires expertise typically outside of the skillset of the average company. As an example, Salesforce is the go-to CRM for many businesses, and its mature API allows for companies to use the data in many ways. From the creation of web-to-lead landing pages that feed into automatic campaign creation, single sign on (SSO), lead nurturing and much more, Mindspace is quite familiar with SaaS’s offerings and can help you better take advantage of its power while allowing your team to continue using them as they used to.

Disparate databases are becoming more common as technology ages and companies merge. There typically is no simple solution, since the problems involved with trying to use multiple sources for data will become exponentially complex over time, demand more and more attention, yet all the while becoming less and less effective. Mindspace has seen and solved a myriad of data problems, and we’re experts in solving both complex conundrums and political problems in a minimal amount of time.

The members of our Mindspace Interactive team haves some real world experience. This means our team members have worked in jobs in the past where they were responsible for adding value, not merely being a cost center. And in doing so, wethey’ve have amassed quite a bit of experience solving unique problems.

Almost all companies today, regardless of size, face unique technical problems with a combination ofand challenges that they are unable to solve internally. Sometimes this meanscauses wasted time or resources, and sometimes it hinders the sometimes the inability to effectively communicate. That being said, Hhere are some time savers and problem solvers we have created come up with lately.

Google maps Maps is an extremely powerful application, assuming you know how to harness its power like we do. Recently, Mindspace incorporated Google Mapsit into a website to showshowing automotive shops that matched a user’s search criteria. We also customized the map to , automatically updatinge exact location and ZIP code updates, whileautomatically centering and scaling itself to the search results..

Many companies today have Twitter and FacebBook accounts they use. Mindspace has incorporated and automated Twitter and FaceBook Facebook posts and feeds in many ways, of course taking the 145 character count into account, thus saving time and much time in keeping the content pipeline full. And if you need a custom FaceBook Facebook presence, our design department will ensure your branding is presented well within the social media giant.

Often, clients find themselves using a SaaAAS (Software as a Service) like Vertical Response, SalesfForce or the like. However, truly taking advantage of those types of products requires expertise typically outside of the skillset of the average company. With all the advantages these providers offer, there also is a downside. As an example, SalesFforce is the go-to CRM for many businesses, and its mature API allows for companies to use the data in many ways Mindspace has taken advantage of for our clients. From the creation of web-to-lead landing pages that feeding into automatic campaign creation, single sign on (SSO), lead nurturing and much more, Mindspace is quite familiar with SaaAAS’s offerings and can help you better take advantage of theirits power while, yet allow allowing your team to continue using them as they are used to.

Disparate databases are becoming more common as technology ages, and companies merge. There typically is no simple solution, since as the problems ininvolved with trying to use multiple sources for data will become exponentionally complex over time, and will demand more and more attention, yet all the while becominge less and less effective. Mindspace has seen and solved a myriad of data problems, and we’ree consider ourselves experts in solving both complex conundrums and political solving these usually very complex and sometimes political problems in a very single minded effective way, in a minimal amount of time.

Jul. 29‘10

Contrary to what many spammers will have you believe, getting to be ranked well on search engines for any worthwhile search term is not a secret, nor is it magic. There is no quick “get to the top page” scheme. If you think there is, there are some pharmaceutical products that may be interesting in your inbox too…

It’s a fact that search engines do their best when they give visitors the best search results. This is why Google has so clearly dominated the search engine market—it simply provides the best results. As such, the goal for Search Engines Optimization is, stated simply, to provide the most relevant content.

Having said that, of course one should keep in mind that Google et al does not use browsers to see what is on your web pages. So, in order to find your pages, your site should be constructed in such a way that Google can find the content your website was optimized for. Mindspace applies over 15 technical code-based ways to ensure this is the case for each and every page on your website when SEO is applied.

Jul. 23‘10

A 10-year-old e-learning company’s main priority was focusing on their core business, and as a result, they grew to be an industry leader with over 100M in annual earnings. The company’s website, however, wasn’t the focus of their attention. Several attempts were made through the years to redo both the site’s design and its content, but those projects were abandoned again and again as being too complex to be worth the effort it required. According to Google, the site had well over 7,000 pages in late 2009—all of which were created manually by teams of different employees and contractors from the past decade. The company possessed no inventory of these pages, the site had only ten menu items and the website itself was still optimized for screens and browsers from 2000. Yet, the website was being visited by hundreds of thousands of visitors each month, either looking for support or product information. Internal motivation started to wane, and this is where Mindspace entered the picture.

Our Interactive team was charged with the task of updating the existing website design and content, as well as making it dynamic enough to be easily maintained and changed. After an initial interview and a two month period of research and assessment, Mindspace proposed new graphic design and the creation of a custom CMS (Content Management System) which would allow for ALL content to be editable by the content owners and creators. An inventory of all pages was also delivered, along with a plan for cleaning and migration—a large portion of which would be automated. A five month timeline was proposed, along with a budget range and a video for the home page to present the company’s significant differentiators.

Despite significant unanticipated setbacks like the server being two months delayed, more than 100% turnover on the client site web team and a significantly increased scope, the website was complete ten days early and within the budget range originally projected. The client even asked to have the launch pushed back a week since they didn’t expect how speedy our delivery would be.

Today, the custom CMS allows for complete customization of the entire website. Old pages are being redirected to the new website, and SEO has been incorporated into all pages. Calls to Action are dynamically driven by the page content and there are well over a dozen modules that allow for different content types. Pages or entire sections can be turned on and off and moved or renamed—all while not breaking any existing links. A page inventory is readily available anytime. Multiple versions of content can exist simultaneously, and content owners each have a customized dashboard that they can use to communicate with each other about any content. Last but not least, the site’s content is almost entirely maintained by the company’s web team, which, thanks to Mindspace, is now comprised of one person.

Footnote: Within four months of the website going live, the company was acquired in a friendly acquisition aimed at growing the business.

Jul. 21‘10

How does a Fortune 200 company get to be that big? Often times, acquisitions are involved. And, as it pertains to our real life example, multiple locations, methods, vehicles and best practices are all thrown together in the process, too.

There was a sincere attempt at combining the best practices of the multiple teams, but a lot of time was typically spent routing, formatting and distributing content (rather than creating it). This is where  Mindspace stepped in to help. Our Interactive team was asked to assist one of the business units in creating simple to use, flexible and extensible communication tools that were to be used by the company’s MarCom team members for channel communication.

Our solution included several components. First, we started with the push vehicle—a website. The website met the company’s current branding standards, was built to be updatable any time and required minimal to no training to edit. The control of the content was given to the content owners, and different levels of access were created to accommodate a content owner hierarchy (some were allowed to post, others allowed to approve and others were able to create new sections or edit user access). The writers were also introduced to site visitors, which added a personal touch to the website’s communication style. Additionally, the company’s 10,000+ subscribers received a newsletter that had overlapping relevant content with the website.

Upon launch, a special outreach campaign was used with direct mail components and prizes to promote these new tools. Participation climbed continuously over the two years it was in operation, and the client confirmed that the new site was easier to use and less work to maintain than their previous disparate combination of solutions. The new website was also significantly more consistent with the company’s branding efforts.

In order to measure effectiveness, metrics were also built in that allowed each department to see how often their articles were read.

After two years, the Mindspace team was asked to take the tools to Phase II and extend it to four other business units within the same company. This has since been accomplished with a similar minimal learning curve and customer response. A few new features were added, like tracking per article, password protected documents, image inclusion, two-way automated Twitter feeds, “green” flagging, multi-national support and more.

Our solution, dubbed “Advantage,” is now being used by over 200 content editors across six business units. It continues to be a successful channel marketing tool that allows for a large disparate team to communicate in a concise, consistent manner. By putting the control in the hands of the content owners, not a web team, communication time was significantly reduced and the MarCom team was able to spend their time communicating their marketing efforts instead of managing logistics.

May. 20‘10

I’ve spent a few bacon-laced breakfasts discussing the pros and cons of Content Management Systems (CMS) with my colleagues. Our table, surrounded by advocates of the devil, lob various justifications at each other in favor of one CMS or another. There’s no malice, only an attempt to arrive at the best solution for our latest web project. By the 7th refill of joe, we’re buzzing in agreement… just write the dang thing from scratch! It should be noted that the two greatest virtues a programmer can extol is hubris and laziness.

A client will often ask if we can use an existing CMS such as WordPress, Drupal, or Joomla to help speed up development and/or to trim development costs. After all, nobody wants to pay to re-invent the wheel, right? It’s a fair question, and one that warrants careful investigation. After all, the price tag of free often weighs heavily in the equation for prospective site owners, and if software exists that’s already 90% complete, why not start there? The short answer is a prime example of the 90/10 rule… The last 10% of the project takes 90% of the resources, and won’t get 100% of the way there..

There are some good arguments for using a canned CMS, such as: quick deployment, maturity of code, wide availability of expertise, and a broad spectrum of widgets to satisfy the post launch whims of the most eccentric site owner. At first glance, the CMS sounds too good to be true, especially after conversing with some young zealot who can promise a site up and running in less than an afternoon! So if boxed CMS’s are all that, why are there so many? As the cliché goes, if it’s too good to be true…

Following are a few items your CMS fan-boy probably overlooked:

  • Out-of-the-box CMS’s tend to look canned even though most packages can be skinned with pre-rolled design templates. Note that most of the heavily re-designed instances (say Drupal) has required a team of web developers doing surgery on the core organs of the software.
  • Content editing and formatting is restricted to the limitations of the CMS interface and HTML editor. Considering the greatest claim of the CMS is content editing without technical knowledge, this is invariably a drawback.
  • While it’s typically easy to upgrade the major CMS’s, any customizations may require a fork in code development which will render your installation void to further upgrades. So, even though it’s open source, don’t get too creative with the code.
  • Once you have established yourself with one web host that supports a particular CMS and version, it can become difficult to move your site to a new hosting environment.
  • It’s not enough to simply know the language behind the CMS, the developer needs to possess an in-depth understanding of the structure of the CMS itself, a learning curve that can be much steeper than merely learning the programming language.
  • With a large install base come many eyes. For both for good and bad, bugs are more readily discovered and potentially exploited when the software is ubiquitous.
  • Commonly, CMS owners find themselves compromising desired functionality for conformance to the available options of the software. Would you rather realize your vision or shoe-horn your dreams into a fixed space?
  • Considering SEO is a constantly moving target, it is nearly impossible for the shrink-wrapped CMS’s to keep up with the technology. Furthermore, expecting your CMS to be a magic pill for search engine rankings is simply not realistic.
  • Extensibility is a big sales point of CMS’s, but many site owners are blind-sided by the tall work orders submitted by consultants to perform seemingly menial tasks.
  • With many CMS’s to choose from, which one is right for you?

With all the negative vibes, you might be wondering if we ever think it makes sense to use Drupal or Joomla as the basis for a website. The answer is, “Of course!” – as thousands of satisfied web patrons have discovered. We just don’t think there is such a thing as a one-size-fits-all solution, and that the flexibility isn’t always as advertised. Moreover, most of our clients come to Mindspace for unique solutions that will make them stand out against the crowd. A cookie-cutter website is simply a no-go for the pro.

The Interactive team at Mindspace utilizes best practices from our collective years of web application development. At the beginning of a project, if we recommend a custom CMS, we typically have some explaining to do regarding the above. But usually well before the project is half over, the client realizes how, by re-using solid building blocks of time-tested code we are able to construct complete web solutions that not only delivers the vision rapidly, but also integrates current business culture and work flow.

May. 20‘10

One story goes something like this…

We contracted with a web developer over six months ago and still do not have a functional website. We’re way over budget, investors have abandoned us, and our developer will no longer return our phone calls. The site is 90% finished, so we just need someone capable to make a few final changes, could you do that for us?

At Mindspace, we believe in being a can-do organization, but that doesn’t mean we have super human powers. (It only appears that way most of the time) We’ll sympathize with your pain, but you need to understand that no amount of work will violate known laws of physics and get your site completed by last week. We’ll run triage on your project and provide you with a realistic assessment.

Here’s another one…

Our site was built by an off-shore company, but we are tired of being up all night in telephone conversations with ‘Ernie’ from ‘Bakersfield’ only to get the wrong deliverable several days later. We want to hire someone local that we can work with face-to-face.

Ah! The perils of Bangalore. Yes, they are cheap labor. 200,000 Engineering grads competing for 5,000 call center jobs in a country where you can live a middle class existence for $5,000US/year. There are good and bad stories of New Delhi software, and unfortunately we only hear about the bad ones. Sure, we can take over development and give you face time, but note that our middle-class geeks simply cost more than their hemispherical doppelgangers. Our developers are our product, and keeping them happy and productive is a high priority for us. Rest assured that any premium is more than compensated for by top quality software by the best minds in the business.

Another fav…

I want a social networking site that can interface with Norad and air traffic control centers around the world. My nephew Malvern said he could do it on his summer break were it not for his accordion camp.

Perhaps you should convince Malvern that being a dot-com zillionaire will get more chicks than wielding a mean squeeze box. All kidding aside, one of the biggest misconceptions of website construction is the amount of multi-disciplined effort required. Building a production-grade website requires a skill set that includes knowledge of multiple programming languages, networking protocols, database and operating systems administration, all tied together by some form of project management. While we don’t doubt that Malvern is a prodigy who balances his checkbook in hexadecimal for kicks, it’s very rare to find a single person these days with the skillset to build the next Internet shrine single handedly. When you retain Mindspace, you’re securing an experienced team of developers who span the entire spectrum of Internet technologies.

Have Malvern send us a resume. Besides attracting the best and brightest for our team, we could use his accordion skills on polka Fridays.

Then there’s this guy…

I have a list of 25 million, double opt-in email addresses that I’d like to broadcast my message about medication to help men build their self esteem.

It sounds like a noble cause, but we’d find that many opt-ins on any list to be a bit dubious.

Let’s face it, as a civilization we’re still in the infancy of the Information Age. And with any revolution, there’s a lot of misinformation and rogue frontiersmen to be wary of. As innovation continues at breakneck speeds, Mindspace will be working diligently on the front lines of the new media in a perpetual effort to sift the value from the hype.

Stay tuned for more Tales from the Interactive Trenches!

Oct. 2‘09

I work at an amoeba-shaped table with glowing electrical sea anemones sprouting out at either end. Giant panes of etched glass provide the only geometry in contrast to the static waves that provide containment from the elements. Distant ceilings above the maze of exposed infrastructure reflects something trendy associated with ‘loft living’

– but I’m not sure what. If I squint my eyes and just listen, I might be deep in the engine room of an ocean liner. The occasional moan of the air conditioner provides the ship’s horn, and the eclectic collection of Southwest folk music offer the lamentations from the immigrants in steerage.

No, I’m not tripping, I’m at work!

If you’ve ever been to our offices, you likely have a memory etched and categorized into that same lobe of the brain that stores John Waters movies. ‘Unique’ doesn’t begin to describe the Mindspace HQ, and members of the desperate masses can take heart that not all workspace need be constructed of hostile angles.

Having spent most of my career confined to padded herculon cubicles (think padded walls,) I met my new daily digs with curiosity and intrigue.

It’s a strange environment, but in a good way. I think. No long-term data is available yet, but the imagineers who spawned this wonderful abstraction of business seem to have it right. At least it’s new scenery for this weary traveler of the corporate seas.

What are your office space demands?

Now that my mind has become greedy to new possibilities, I want more.

**The Below Are “Inside” Jokes for the Most Part, but are Funny Anyways**

Request #1: We need a roll-away roof to absorb vitamin-D and fresh air during the working hours. Nothing fuels creative hallucinations more than fresh Sonoran air laced with the airborne toxins and suspended particulates infamous to the Phoenix metro.

Request #2: I’d like a urinal installed in the Genie room. Ever since the local recreational drug users assumed control of our public lavatories for their commerce, I’ve been emasculated by Brent’s toilet rules. Think of the productivity gains, I might not even have to leave my chair!

Request #3: We need a conversation pit on the deck. Besides a place to sleep off an overdose of Richard’s coffee, a lime green or burnt orange vinyl couch (preferably with fold-out bed) would provide a petri dish for the exchange of ideas that commonly blow our clients’ minds.

Request #4: To riff on the oceanliner motif, we need a giant steering wheel mounted on the roof. Imagine Brent in a rain slicker driving his giant brain down Rural Rd. The thought gives me chills.

Request #5: If I can’t have a covered parking spot, I’ll settle for a company helicopter. It’s difficult to reconcile the unemployment numbers with the plug of vehicles that litter the former ‘freeway’ every day. Is everyone commuting to the unemployment office? A hovercraft would also be okay. We could give rides as another revenue stream.

Request #6: Can we turn the air conditioning off for Winter? I’d like to remove the long underwear for a few months. But I look forward to sifting the clearance racks for parkas next Spring!